Effective date: August 29, 2026
This policy applies unless an accepted organizational quote, written agreement, product listing, or invoice provides different terms for a specific engagement or item. Nothing in this policy limits rights that cannot legally be waived.
Training services
A requested date is not confirmed until Limen Vitalis has accepted the course, location, instructor staffing, applicable processing, and payment or deposit conditions in writing.
Individual and small-group cancellation or rescheduling
- Seven or more calendar days before confirmed training: You may request one transfer to another available date or a refund to the original payment method, less non-recoverable third-party course materials, assigned digital products, credential fees, customized supplies, or other learner-specific costs already committed.
- Seventy-two hours through six calendar days before confirmed training: Payment is non-refundable, but one transfer may be requested when an alternative date can reasonably be accommodated.
- Less than 72 hours, same-day cancellation, or no-show: Payment is non-refundable and is not automatically transferable. Limen Vitalis may approve an exception based on the circumstances, but an exception is not guaranteed.
Private organizations
Organizational quotes may establish different deposit, cancellation, final-headcount, travel, material-purchase, and rescheduling terms. The accepted written terms control for that engagement.
Late arrival and unsuccessful completion
Certification courses contain required instruction, practice, testing, and skills-evaluation components. A learner who arrives late, leaves early, misses required content, or does not satisfy course requirements may be unable to receive a course-completion credential. Payment or attendance alone does not guarantee certification and does not create an automatic refund right.
If Limen Vitalis cancels
If Limen Vitalis cancels confirmed training and the parties cannot agree on a replacement date, amounts paid for the undelivered training will be refunded. Limen Vitalis is not responsible for indirect costs such as lost wages, travel reservations, or the customer’s internal scheduling expenses except where required by law or expressly agreed in writing.
Physical merchandise
When physical merchandise is offered, a return request generally must be made within 14 calendar days after delivery. The item must be unused, unopened when the product is health- or hygiene-sensitive, complete, and in its original condition and packaging, with proof of purchase. Contact Limen Vitalis before sending a return so return instructions can be provided.
The following are generally non-returnable unless defective, incorrectly supplied, or otherwise required by law:
- used, opened, damaged, contaminated, or incomplete items;
- customized or specially assembled kits and products received as ordered;
- items marked final sale;
- assigned course materials, student manuals, eCards, digital access products, or credential-processing charges;
- take-home items already distributed as part of completed training; and
- products that cannot reasonably be resold for health, hygiene, or safety reasons after opening.
Incorrect, damaged, or defective merchandise
Contact LVMedicaltraining@outlook.com promptly, preferably within seven days after delivery, and include the order information and clear photographs when relevant. If Limen Vitalis confirms that an item was incorrectly supplied, damaged in transit, or defective, we will provide an appropriate replacement, return method, repair, credit, or refund as applicable.
Return shipping and refunds
Unless the return results from a Limen Vitalis error or a confirmed defect, the customer is responsible for authorized return shipping, and original shipping charges are not refundable. Approved refunds are issued to the original payment method after the returned item is received and inspected. Financial institutions and payment processors control the time required for the credit to appear.
How to request a cancellation, transfer, or return
Email LVMedicaltraining@outlook.com with the purchaser’s name, order or invoice information, scheduled course or item, and the requested resolution. Do not send payment-card information by email.